PayPal to approach clients through numbers not provided by them.
PayPal Inc., which is now trying its best to deviate its path from eBay Inc., the ecommerce business, has decided to add several new clauses in its user agreement. These clauses are likely to become a source of discomfort for customers. The new modified agreement is likely to be effective from July 1, FY15.
According to the recent clauses added in the user agreement, PayPal will ask its customers to enable them to “send pre-recorded messages and calls”. Ironically, these calls will not only be limited to the contact numbers that the user has provided to the company. However, they will have the liberty to contact them on other numbers, which it has itself acquired from various other sources.
Moreover, the company also states that they will now call customers to acknowledge them regarding new offers and incentives along with registering their opinion through regulated polls and surveys.
This initiative by the company is expected to receive immense criticism, since many users are not used to receiving such annoying calls from companies. Usually if a user receives a call from the call center of a company regarding a complaint or reminders about the payments of debts seems reasonable. However, calls for the sake of introducing offers and products, along with asking them to participate in polls and surveys, will be a source of discomfort for customers.
According to the latest agreement of the company, they are liable to obtain information of the clients through alternative sources. Still if it is being shady by contacting clients through numbers that they have not really provided to them, then this seems like a privacy invasion and can be considered as spamming.
The most irritating thing about this deal is lack of possibilities for users to make their way out of the service currently. Moreover, those users, who are not satisfied with these clauses, are given the liability to stop using the service after thirty days. This will eventually make relief from the current agreement.
According to a representative, the company will respect the preference of its customers. If any user does not wish to receive such calls, he/she will be allowed to opt out of it. However, the modified agreement does not comply with what the spokesperson has reported.
At this point of time, if PayPal wishes to continue with its new policy, then Federal Trade Commission is likely to intervene and ensure that the privacy of customers is not breached.
PayPal Inc., which is now trying its best to deviate its path from eBay Inc., the ecommerce business, has decided to add several new clauses in its user agreement. These clauses are likely to become a source of discomfort for customers. The new modified agreement is likely to be effective from July 1, FY15.
According to the recent clauses added in the user agreement, PayPal will ask its customers to enable them to “send pre-recorded messages and calls”. Ironically, these calls will not only be limited to the contact numbers that the user has provided to the company. However, they will have the liberty to contact them on other numbers, which it has itself acquired from various other sources.
Moreover, the company also states that they will now call customers to acknowledge them regarding new offers and incentives along with registering their opinion through regulated polls and surveys.
This initiative by the company is expected to receive immense criticism, since many users are not used to receiving such annoying calls from companies. Usually if a user receives a call from the call center of a company regarding a complaint or reminders about the payments of debts seems reasonable. However, calls for the sake of introducing offers and products, along with asking them to participate in polls and surveys, will be a source of discomfort for customers.
According to the latest agreement of the company, they are liable to obtain information of the clients through alternative sources. Still if it is being shady by contacting clients through numbers that they have not really provided to them, then this seems like a privacy invasion and can be considered as spamming.
The most irritating thing about this deal is lack of possibilities for users to make their way out of the service currently. Moreover, those users, who are not satisfied with these clauses, are given the liability to stop using the service after thirty days. This will eventually make relief from the current agreement.
According to a representative, the company will respect the preference of its customers. If any user does not wish to receive such calls, he/she will be allowed to opt out of it. However, the modified agreement does not comply with what the spokesperson has reported.
At this point of time, if PayPal wishes to continue with its new policy, then Federal Trade Commission is likely to intervene and ensure that the privacy of customers is not breached.